Thermostat refuses to update and connect to app.

[Blacksmith]

Google nest app refuses to connect to my thermostat.

Display Firmware: 6.2-22. Update attempt returns "the thermostat will try to update later". Model: "Display-3.6"

Base software: 1.5.38 / 3.1. Model: Backplate-5.4

When attempting to connect, error td009 (18.1) on the app.

Factory reset attempted. Multiple nest connection attempts made. App reinstall attempted. Phone reset attempted. Charge for 8 hours on micro USB attempted.

[Blacksmith]

Also, connection attempt with separate cell phone attempted.

[EdwardT]

Hi Blacksmith,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Nest Thermostat with the app. The code that you're getting means that there's a possible service issue. Have you tried rebooting everything including your router?

Looking forward to your response.

Thanks,

Edward

[Blacksmith]

I lost my temper with it and replaced it with an analog.  Thank you for the suggestion.

[EdwardT]

Hi Blacksmith,

I'm sorry to hear that you had to replace your Nest Thermostat. We're sad to see you go. We're always here if ever you change your mind. 

Thanks,

Edward

[EdwardT]

Hi Blacksmith,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Blacksmith,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward