Heatlink lost in google

[jenm5000]

Hi all, how do I escalate an issue in Google?  My heatlink broke, I sent it back to Google in Poland. I have a POD to confirm delivery.  But it's been weeks now and I just keep getting the same email from the agent.  I don't have an update  and I have no hot water or heat.  It's not acceptable.  How can I escalate?  Any suggestions?  I can't find anything clear on the site short of going to Google HQ which I might do soon.

Jen

[Frustratedddd]

Good luck with that one!

Google still have my doorbell for a year now, and I have given up.

Read my posts, and that will give you a few ideas what you are up against.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Doorbell-has-been-returned-to-Google/td...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Brave-Google-Senior-Support-Needed/td-p...

https://www.googlenestcommunity.com/t5/Nest-Thermostats/How-do-I-log-a-complaint-against-Nest/td-p/4...

[jenm5000]

Oh my god I had no idea. What horrific service. I have no hot water or heat for weeks and they don’t care at all. I  am appalled at the service. I have decided I am going to continue to annoy them beyond belief. It’s shocking.