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Thermostat schedule

Paulmckee
Community Member

Hi

My nest is connected to my app. The app displays my address, outside temp etc. However the heating and hot water schedule has completely disappeared from the app. 

The only place I have control of the schedule is on the wall mounted nest. 

I can also no longer operate heating settings remotely. 

3 REPLIES 3

Markjosephp
Community Specialist
Community Specialist

Hello Paulmckee,

 

I'm sorry to hear you're having issues controlling your Nest Thermostat on the app. I just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

 

Also, to isolate:

 

  • What type of Nest Thermostat do you have?
  • Are you using the Nest App or Google Home App?
  • What's the make and model of phone that was used for the setup?

 

I'll look forward for your response.

 

Thanks,

Mark

Jake
Community Specialist
Community Specialist

Hey Paulmckee,


I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake

Markjosephp
Community Specialist
Community Specialist

Hi there,

 

I just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

 

Regards,

Mark