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Thermostat sharing with family issue

Carlo
Community Member

Hi community.

 

I'm experiencing an issue with my thermostat.

I'm the owner of the thermostat and I have invited my girl into my home in Google home app.

She see the thermostat but is ever offline, in this mode she can't control it.

I have already tried to remove/re-add she from home without success.

 

Do you have any suggestions?

1 Recommended Answer

Carlo
Community Member

Thanks Jake,

i have adopted a workarount to exit from this trouble.

I have registred my girl into nest app, and invited again from google home.
After this she can see the thermostat correctly.

 

Thanks,

BG

View Recommended Answer in original post

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey Carlo,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Carlo,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Carlo
Community Member

Thanks Jake,

i have adopted a workarount to exit from this trouble.

I have registred my girl into nest app, and invited again from google home.
After this she can see the thermostat correctly.

 

Thanks,

BG

Jake
Community Specialist
Community Specialist

Hey Carlo,

 

Glad to hear you were able to find the solution, and everyone has access to the device. I have marked your answer as a solution in case others run into the same issue. I am going to lock the thread at this time. Please feel free to create a new post if you run into any questions from here. Have a good one!

 

Best regards,

Jake