Thermostat to Nest App Connection

[gnsjag]

I have had multiple Nest Thermostats and have never had a problem with it connecting to my app. It installed great, wifi is working, have reset the thermostat multiple times and it still won't connect to the app.

Frustrating to say the least

[EdwardT]

Hi gnsjag,

Thanks for reaching out. I'm sorry to hear that you're having an issue with connecting your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• What device are you using to set it up?
• What message are you getting when it fails to connect?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hey gnsjag,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi gnsjag,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward