Nest thermostat wont turn on

[Shelly1279]

Thermostat won’t turn on, green light flashing, what do I do?

[EdwardT]

Hi Shelly1279,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. A blinking green light near the top of your Nest thermostat’s display means that it’s updating the software, starting up, or restarting. Typically, this will only last a minute or two. Once your thermostat has finished starting up, it'll turn on so you can use it.

If the light blinks green and your thermostat is unresponsive for more than 15 minutes, it may have frozen during the update.

1. Try to remove and reconnect the display. Pull it straight off the base. Make sure the pin connector is lined up correctly and push it back onto the base. You should hear a click to confirm it is properly seated.
2. If reconnecting the display doesn't help, you can manually restart it.

Let us know how it goes.

Thanks,

Edward

[EdwardT]

Hi Shelly1279,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Shelly1279,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward