01-25-2023 05:35 AM
It looks like I’m having similar problems to other users. After having the thermostat for about a year, it started turning off without reaching target heat temperature. I’ve tried turning off eco, resetting, etc. Just wondering if anyone has found a solution before I switch it out. I like the user interface in the hardware looks cool, but this doesn’t work.
Also, somehow the schedule starts to auto populate with random times. I have cleared times over the last few months.
01-29-2023 02:53 PM
Hi ColdOne2023,
Thanks for trying some of the steps beforehand — it's a great help! There are two types of schedule. These are Auto schedule and Manual Schedule. Also, there's a Home/Away Assist feature that might affect the behavior of the thermostat. Try disabling those features.
Have a look at these guide:
Best,
Jenelyn
02-01-2023 03:29 PM
Hi ColdOne2023,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Best,
Jenelyn
02-02-2023 03:35 PM
Hi ColdOne2023,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Best,
Jenelyn