Thermostat will not turn on

[Scarb]

My thermostat Had a red blinking light. After checking wiring it eventually change to Green. It has been green for over 24 hours. It will not turn on. I removed it from my acccount and tried to reinstall. CAnnot reinstall because it will not turn on. I cannot run heat or AC please help. Model is display 3.5

[aatienza]

Hey Scarb,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What type of Nest thermostat do you have? When did the issue first occur? Is the thermostat's display seated properly? Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)? Also, what country are you located in?

Thanks,

Archie

[Scarb]

I got an AC pro to come check things It was not getting electricity. He fixed that and the original nest would still not work. We installed a new one (different model) and it worked. The old one still has a green blinking light. I would like to install it at my home, but have not had time to try it yet. I am in USA.

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for assisting, Archie.

@Scarb, I'm sorry to hear the issue still persists, and I appreciate you reaching out to an HVAC technician for an inspection. I'd love to know more about this.

Could you try charging your thermostat display for an hour with a USB charger and seeing if it turns on? Also, what model of new Nest Thermostat did you install?

I'll look forward to your response.

Regards,

Mark

[Miford]

My thermostat is blank, no lights, no power nothing. It shut off to recharge the batteries and will not turn back on. HELP please

[Markjosephp]

Hello Miford,

Uh oh! Thanks for posting on this thread. Have you tried the steps in this guide? Charging the thermostat display for an hour might help so we can determine what could be the possible cause of why it loses power. Please let us know how it goes.

Regards,

Mark

[Markjosephp]

Hey there,

I'm checking back in. Were you able to do the steps from the link above? I'd be glad to hear from you — I'd like to make sure everything is working.

Thanks,

Mark

[Markjosephp]

Hello there,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours. 

Regards,

Mark

[Miford]

Yes, it's working. But is there a number to call in the future? the amount of time it took to get a response I would of froze, pipes bursting, etc.

Edwidge Price

347-424-9386 in Milford, Delaware

[Markjosephp]

Hi Miford,

Thanks for the update. I'm glad to know it's up and running. You can reach us by filling out this form with your inquiry, so you have the option to choose which channel of support you prefer. Also, if there’s anything else I can help you with, please let me know. Otherwise, this thread will be locked within 24 hours.

Best regards,

Mark