Thermostat won't connect to heat link

[H71]

This device is a big fails, only works for few months, now thermostat won't connect to heat link, it won't let me reconnect WiFi, I can't reset the device, have tried everything, with zero support system,  Google nest is a scam.  Expensive product that doesn't work, might as well set my money on fire 🙄🙄

[AlexD]

Thank you for the information. I am sorry to hear you are facing this behavior and I would be happy to assist you here. You can also reach out on any of our support channels by using this link here. We have both direct contact lines over phone and chat as well as social media.

Could you give me some more details about what is going on with your device? Firstly, what color is the LED on the Heat Link currently? 

[DanMag]

have you went to app and made sure it is set to connect to heat. I switch mine from AC to HEAT and once I forgot to switch it on app and just tried turning heat up and it didnt work. I had to click on the symbols on my phone app and check the heat symbol. You probably have but I am just trying to help. 

[AlexD]

Thank you for the input @DanMag , it is greatly appreciated. However the EU version of the thermostat does not have controls for cooling, AC, it only controls heating and hot water in some cases. They are different in the features they have and installation, as the EU version has an extra piece of equipment, a Heat Link. A box that connects to the heating system and is designed to handle the high voltage , the thermostat connects to it and issues the commands to control the system. And it can occur that the display and Heat Link can disconnect on occasions. 

[Kristina1119]

Hi! I just installed mine on a pellet burner in Bulgaria. Which model do you have? Try brining the thermostat closer to the Heat Link?

[AndaD]

@Kristina1119 It's been a while since this thread was last updated so I'll go ahead and lock it. If you're still experiencing issues, please feel free to reach back and start a new thread and we'll be happy to assist. Stay safe and take care!

[CristianC]

Hey there. How's it going with your thermostat? 

[CristianC]

Hello again. Just checking in. Do you still need assistance?