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Thermostat won’t show in app

Community Member

I recently bought a home with a nest thermostat. The thermostat reads “continue setup in the google home app” so I installed the app. However when I try to “add” a device, it shows all the types of devices. So I scroll down to the “nest” option. When I click it, it wants my email and password, which doesn’t work because I have never had a nest account.


I don’t know how to add the thermostat. Please help, I am unable to do anything on the actual thermostat touch screen until it’s setup in google home


Platinum Product Expert
Platinum Product Expert

Those steps aren't quite right to setup that model of thermostat. Try these steps:

Get started with your Nest Thermostat - Google Nest Help