Thermostat won’t turn on after dying

[jjs5855]

My best thermostat won’t hold a charge or turn on, even when plugged into a USB. Prior to it dying, the thermostat was reading the wrong temperature. We recently had a new AC system installed. 

[EmersonB]

Hi jjs5855,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, how long did you charge your Nest Thermostat? Do you see any error messages? Is the thermostat's display seated properly? Kindly share here the power info of your Nest Thermostat, go to> settings> Technical Info> Power and share here all the information. Looking forward to your response.

Best,

Emerson

[EmersonB]

Hello jjs5855,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.

Regards,

Emerson