I wanted to reach out and get a little more clarification on the issue. Just to double-check, you are not able to control your thermostat using the device itself? Do you mind providing more details on what you are seeing on your device? Do you see any error messages on either the app or the thermostat? Please let me know, so I can look further into this.
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,