Thermostat

[jrm]

My phone app says it’s offline but my thermostat is connected and working

[Jake]

Hey jrm,

I would be more than happy to help you out and ensure the app is showing online for the device. Do you mind me asking, have you checked if the Nest Thermostat is still connected to your Wi-Fi network? 

If your Nest Thermostat’s battery level is low, it will disconnect from Wi-Fi. This is to conserve power, so it can continue controlling your system. To check, go to Settings > Technical Info > Power > Battery level must be at 3.8 V.

Important: You should remove your Nest Thermostat from your Nest account before using this option to reset Account Connection.

1. Press your Nest Thermostat ring to open the Quick View menu.
2. Choose the Settings icon.
3. Turn the ring to reset and press to select.
4. Choose Account Connection.
5. Add the Nest Thermostat back to your account.

Please let me know if that helped or if you are still running into the issue.

Best regards,

Jake

[Firefly]

Well I have been trying to do this too - Am now stuck at re-adding the thermostat back into the account?  Will not accept the QR code despite having bluetooth on iPhone.  

[Firefly]

OK fixed - all setup now.

[Jake]

Hey Firefly,

Glad to hear you were able to get the device up and running again. Please let me know if you have any other questions from here.

Best regards,

Jake

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS