Hey Gloria,
I would be more than happy to assist you and ensure your device is no longer stuck. If you are experiencing issue with the Nest thermostat stuck on G logo here are some recommended troubleshooting step that I would like you to try:
1. Check your wires
The first thing to check is if the heating and cooling wires are inserted into the Nest thermostat base correctly. You’ll need to check that all the wires connected to the Nest thermostat base are fully inserted into the connectors.
If any wire tips are bent or less than 1/3 inch of copper wire is exposed, the wires may need to be straightened and/or re- stripped.
2. Reseat the Nest thermostat display
Make sure the Nest thermostat display is seated well on it’s base. Try removing the display from the base and use your thumb to gently push the heating and cooling wires back into the wall.
If you used screws other than the ones included with the Nest Thermostat to mount the base to your wall, they may prevent the display from attaching properly to the base.
3. Restart your Nest Learning Thermostat
If reconnecting the heating and cooling wires or reseating the display didn’t help, you should try restarting your Nest thermostat. Press and hold the Nest thermostat ring until the display turns off. Release the ring and then press it once to start up the Nest thermostat again.
After five seconds, the Nest thermostat display will turn on and start up (note: the display brightness may be low during startup).
If none of the above steps resolve the issue :
- Please use a micro USB cable to connect the thermostat to a computer, your computer recognizes the thermostat. If this happens. Let me know, so I can create a case for you.
Best regards,
Jake
