Thermostate Savings Program

[Justbeu57]

I am enrolled in Consumer Energy's "Rush Hour Rewards" program and want to opt out.  I have called the electric company, gone through your online support center for hours following help.  None of your customer support team have responded or called me, I don’t understand why I cannot get anyone at Google Nest to assist? Please advise

[kcruzgonzalez]

Hi Justbeu57,

Thank you for posting in the community. I am very sorry to hear that you have already tried to contact us and have not received any response or information regarding this to help you unsubscribe from the program Rush Hour Rewards. Don't worry, I am here to help.

To ensure we're helping you the right way and you have access to the right information about your account, we need you to contact our dedicated team again to continue with your process.

To get in touch with us, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat.

Once you are in the interaction, they will be in charge of helping you with your withdrawal process.

Let me know if you have more questions.

Best regards,

Kevin