Thermostate change schedule on its own

[Hfam]

• Has anyone had the issue where the schedule changed completely? On Saturday when it was in the 90s here, all of a sudden the thermostat changed to heat for 70ish degrees.  I have my thermostat set to 59 degrees heat/65 degrees cool. I was not home at this time, so I didn't catch it until I looked at my history and saw it had changed.  No one was home at that time.  It did go back to its regular schedule after a while.  I have now changed it back to all cool for the summer.  I like the other way (hear/cool) because I forgot to change my temp one year and it got down to the 50s. Never even thought about it until the way home from vacation and I went to get it ready for us, and saw that it was in the 50s.  My poor 😸s.  

[luciaaa]

Hi, @Hfam,

Thank you so much for reaching out to the community. I'm sorry to hear your thermostat isn't following its schedule and is changing the temperature unexpectedly. I’m happy to assist you and find a solution. 

To better assist you, I have some questions related to your thermostat:

• What type of thermostat do you have? 
• Do you have a Nest Renew subscription, or are you enrolled in the Rush Hour Rewards program?

If you don’t have a Nest Renew subscription or are not enrolled in the Rush Hour Rewards program, I recommend you follow these troubleshooting steps:

• Reset schedule.
• Turn off Eco Mode.
• Turn off Safety Mode.

Let me know how it goes.

Best regards,

Ana.