Thermostats not responding (away setting.).

[Ejjawhite]

one of my Nest thermostats is not responding…..on the away setting.  It’s been fine for the month I’ve been gone.  Now appears dead and it’s getting cold in the house.

[Ryan_G]

Hi Ejjawhite,

Thanks for reaching out and we're sorry for the delay.

I'd like to jump in here and check for further details on what's happening. Do you see any message on the thermostat display? Does it show the menu when you press the display? Could you remove the display and charge it using a USB?

Let us know how it goes by replying to this thread.

Best regards,

Ryan

[Ryan_G]

Hey Ejjawhite,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan