Trouble connecting the Nest app to my thermostat "Something went wrong..."

[Brady148]

My Nest thermostat is set up and working.  I also connected it to the Wi-Fi.  All good so far.

Then I downloaded the Nest app and scanned the QR code.  Under, “Install and set up your thermostat,” I selected, “Already installed.”  The app found my Wi-Fi network, which I then selected and entered the password.  As soon as I clicked on, “Next,” the app said, “Something went wrong.  Your thermostat couldn’t connect to Wi-Fi," (even though the thermostat was connected to Wi-Fi before I downloaded the app).

I have tried this many times, double checking the password and restarting the thermostat, but each time I get the same result.  

Does anyone have any suggestions?

[David_K]

To advise on the best troubleshooting steps, to confirm, which model of thermostat is it?

How to tell which Nest thermostat you have - Google Nest Help

[Brady148]

Hi davidking.  I have the Nest Thermostat E.

[Jake]

Hey all,

I wanted to check in and see if you managed to see davidking's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Thank you so much davidking for the helpful replies.

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[Dyp1985]

I have the same issue and contacted google nest a couple days ago. They were going to escalate it to a higher up tech. Not holding my breath. 

[Dyp1985]

I have the google nest with the mirrored front panel display. it was heavily rebated by my gas company but so far its not worth it!

[David_K]

@Brady148 Try these steps:

1. Factory reset the thermostat.
2. On the Nest app home screen, tap the Settings cog.
3. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
4. On the thermostat, press it to open the quick view menu and tap the Settings cog.
5. Turn the ring to select Nest app and press to open it.
6. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
7. Follow the remaining steps in the Nest app.

@Dyp1985 You have the Nest Thermostat (2020) model which has slightly different troubleshooting steps. To avoid confusion, if you wouldn't mind creating your own new topic (feel free to reply here with the link), I'd be more than happy to help you troubleshoot separately.