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Trouble connecting to Nest Thermostat when not at home

lmeadows1011
Community Member

My new next is connected to my home Wifi (Starlink) and I have been able to control it remotely when I am also conntected to the Wifi at home,  However, when away from home, the Google Home app tells me that the Nest is offline.  Is there something that I need to do to enable remote control when away from home?

Thank you!

2 REPLIES 2

CoolingWizard
Platinum Product Expert
Platinum Product Expert

@lmeadows1011 , as long as your star leak is active and your modem from star Lake has a connection to a satellite. You will get your service and access to it however, there’s not 100% coverage right now and if there’s a missing connection, you won’t be able to reach it.

AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.

Thanks. Turns out my google home app wasn’t set up to use cell data. Turned that on and now everything works.