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Trouble setting up Nest E

HudsonHome
Community Member

We had a Nest E which worked fine in our house. We no longer needed it so I gave it to my parents. My dad is having trouble getting it to work. 


System is oil furnace with baseboard radiators. No AC. We connected the 3 wires - we aren’t entirely sure we did it right - and the radiators made a noise like they were warming up when the wires were connected and the system turned on. A red light then blinked on the screen - it needed charging. After a few hours, The light blinked green. Dad restarted it and it asked him to set the date and time, then the screen said “off.” He restarted it again and it still says “off.”

we aren’t sure what is going on. Could this be a wiring issue?

5 REPLIES 5

Jhonleanmel
Community Specialist
Community Specialist

Hi HudsonHome,

Thanks for reaching out. I'd love to know more about this. Could you share a photo of your current thermostat's wiring and HVAC's system control board? What is your HVAC's make and model? Also, you could try our compatibility checker to see if your current system is compatible with the Nest Thermostat.

Thanks,
Mel

EdwardT
Community Specialist
Community Specialist

Hi HudsonHome,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi HudsonHome,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

Thanks! An HVAC person came to the house for other reasons and was able to get it up and running. I'm not sure what the solution was, but the issue is now resolved. Thanks!

Ebedia
Community Specialist
Community Specialist

Hi folks,

@HudsonHome thanks for getting back to us and for sharing with us what has been done to resolve the issue. We're glad that it's resolved now. We can consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Edward and Mel.

Regards,
Emerson