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Turns on only when it detects motion

2skhatri
Community Member

doesn’t stay at temperature and only turns on to heat to set temperature when it detects motion.  How do I set it so that it stays at the selected temperature 

7 REPLIES 7

moonlit
Community Member

Do you have a photo of your thermo 's make and model? If you will be able to attached that here, then we can check what options we have to help you.

2skhatri
Community Member

Don’t have picture but here’re the About details 

Model - Display 3.4

Back plate- 5.3

moonlit
Community Member

I'm sorry. With those very little information. I can't tell which thermostat you have. Does you thermostat have 2 batteries at the back and got a mirror display?

2skhatri
Community Member

image.jpg

It’s 3rd gen Nest 

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if I could be of any help. I found an article with more details on when your display will turn on. Just to confirm, your system is not heating unless the display is on, correct? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Markjosephp
Community Specialist
Community Specialist

Hello 2skhatri,

I'm just checking in to make sure that you've seen Jake's response with some troubleshooting steps on the link. Please let us know if you have any other questions or concerns.

Best regards,

Mark

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel