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Unable to connect to home wifi even after many thermostat reset

Geomat
Community Member

Everything else in the home can connect, except google learning thermostat. Multople times reset performed on the thermostat. What is going on?

1 ACCEPTED SOLUTION

No specific error codes.  The Home app would say "try moving closer to another nest product." after it was connected to the thermostat.  I was standing next to my first thermostat that was connected and working.  

 

For some reason, it will not connect to my home group. But when establishing a 2nd Home, if finally connected (on the 3rd try) and after resetting the thermostat, the wifi, and reinstalling the app.  

Frustrating tech, but it's working with a couple extra clicks.

 

View solution in original post

11 REPLIES 11

jusybaskets
Community Member

same question i am stuck in my thermmostat

QuiGonChuckles
Community Member

I'm having the save issue

AdamWolves
Community Member

Me too checked signal strengths with phone for 2G and 5G searches for like 5seconds and says nothing found, if I type in the wifi name and password doesn't connect.. I'm stuck, help google gods?

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Sorry to hear that your thermostats are not connecting to your WiFi networks. I wanted to dig deeper into this. 

 

A few questions — what specific Nest thermostat devices do you have? Are you getting messages or codes on your thermostat display or Nest/Google Home app when attempting to connect them to your WiFi networks? Also, have you tried setting them up using a different mobile device?

 

Best, 

Melba

QuiGonChuckles
Community Member

Thermostat: https://store.google.com/product/nest_thermostat?hl=en-US

The Home app fails to connect the second Nest thermostat on the same network well within the network range. 

The app will say "Try moving closer to another Nest device" of which I have done with no luck. 

Yes I have tried setting it up with my spouses phone with no luck. 

 

MelbaDT
Community Specialist
Community Specialist

Hey QuiGonChuckles, 

 

Thanks for the added details. 

 

Do you happen to get a specific code after this message? If yes, what is it? Also, could you try the suggested troubleshooting steps depending on the code you're getting here: https://goo.gle/3SJT7Cm

 

Let me know how it goes. 

 

Best, 

Melba

 

 

Ryan_G
Community Specialist
Community Specialist

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Regards,
Ryan 
 

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba

No specific error codes.  The Home app would say "try moving closer to another nest product." after it was connected to the thermostat.  I was standing next to my first thermostat that was connected and working.  

 

For some reason, it will not connect to my home group. But when establishing a 2nd Home, if finally connected (on the 3rd try) and after resetting the thermostat, the wifi, and reinstalling the app.  

Frustrating tech, but it's working with a couple extra clicks.

 

MelbaDT
Community Specialist
Community Specialist

Hey QuiGonChuckles, 

 

Thanks for getting back to us and for sharing the workaround you did to have it working. Give yourself a pat on the back for a job well done. We'll also take your experience as feedback to be able to deliver a better experience in the future. 

 

Feel free to let us know if you have any further questions in mind. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba