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Unable to sign in or reset password for Nest app

JV123
Community Member

I have just got a new phone so I got signed out of Nest app. I am now not able to log back in or reset the password…the log in details are definitely correct. I get the message ‘invalid token’ when I try and create a new password. I have reset the thermostat and also reinstalled the app but not working on my new or old phone. Can anyone help please? 

2 REPLIES 2

CoolingWizard
Platinum Product Expert
Platinum Product Expert

@JV123 ,

Resetting the Nest Thermostat has absolutely nothing to do with the Nest Account. If you need to reset your Nest account password, you need to use a PC and login Nest cloud. You login with the ID and Password you used when you first set up the Nest Account.  Once logged in you can change the password.  

AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner. If my answer solved your problem, click Recommend this Answer below, and If it helped you, please give a Kudo.

Thanks for the reply. The issue has actually resolved itself a second thermostat reset…may just have been coincidence!