When I load the Nest app from either my iPhone or iPad, the screen just shows Home and Add product - it no longer allows me to switch on/the heating or hot water. It’s connected to the internet; any ideas how I can get it to show the screen I’ve been using since installation a year ago?
I'm sorry for the late reply. Having the Nest devices not showing on the Nest App is related about the account set up.
Give these steps a whirl:
Let me know how it goes.
I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
I just tried replying to you but the screen greyed out and it won’t let me send. I’m trying again; maybe I used too many characters. I also tried to thank Mark but couldn’t. Mark’s suggestion worked on my iPad but not iPhone; any ideas?
That's great! Thanks for letting us know, and I'm glad that you can already access your Nest thermostat through your iPad.
You can also give these steps a try on your iPhone:
Let me know if that helps.