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Voice assistant not working with nest thermostat e

Damlloyd
Community Member

For some reason my Google voice assistant has stopped working with my thermostat, works with app and manually on the thermostat but not when trying to voice activated it? Keeps saying 'something went wrong with thermostat'

 

Anyone got any ideas please? 

4 REPLIES 4

lightning80
Community Member

I'm experiencing the same thing. I have both Google Assistant and Alexa at home and 2 Nest Thermostats. They are still working with Alexa, but not Google Assistant through the Google Mesh units , the Google Assistant on the phone, or Google Home App on the phone. Because it's still working with Alexa, I know there's nothing wrong with the Nest Thermostats themselves. No issue with connection to WIFI. I can still control them on the units themselves and also through the Nest App on the phone. Just Google Assistant won't work with the Nest Thermostats. I can still use Google Assistant on other things in the house. So Google Assistant itself is still ok. Only issue is the link between Google Assistant and the Nest Thermostats. I tried using the Unlink Nest option, but it won't let me reconnect after agreeing to the fine print; and it stills shows linked. Can't figure it out...

Jeff
Community Specialist
Community Specialist

Hey Damlloyd,


Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you. We do also have a help article regarding Assistant with Nest products, including a troubleshooting section. That can be found here: https://bit.ly/3gYjC4K.


Thanks,

Jeff

Ryan_G
Community Specialist
Community Specialist

Hey Damlloyd,

 

I'd like to jump in here and check if you've seen Jeff's response. Let us know if you need more help by replying to this thread.

 

Thank you for your help, Jeff.

 

Regards,

Ryan 


 

Jake
Community Specialist
Community Specialist

Hey Damlloyd,


I wanted to check in, and ensure everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours.

 

Best regards,

Jake