Voice command. I longer working for Nest Thermomstat

[Jls0703]

I try to use voice commands for my google home display and mini for my thermostat snd they’ve stopped working. The only reason I bough the mini was to control my thermostat through voice. Please help me fix. This started after the Google app was updated

[Markjosephp]

Hello Jls0703,

Thank you for taking the time to let us know about your inquiry. I'd love to know more about this.

Could you tell us the response you're getting from your smart speakers whenever you're asking for a command to control your thermostat? When was the last time you had them working? If this is the first time, please make sure that you can see your thermostat in the Google Home app, that you can control it manually, and that the same email address is used on all your Google Nest devices.

Let us know how it goes.

Regards,
Mark

[Markjosephp]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Markjosephp]

Hi Jls0703,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Best regards,

Mark

[Jls0703]

Hi yes I tried to reply and realize I cent do it via email. 

This started about a week and a half ago. I used to be able to say Hey Google set cool to X temperature and now that doesn't work, in fact no voice commands work for it. My thermostat is available in the google home app so I can still control it that way when not at home. When I ask the thermostat to do anything related to the thermostat it says the nest thermostat doesn't support that functionality. This was never the case before and I've always used voice control to control my thermostat so i don't know what has changed.

[Markjosephp]

Hello Jls0703,

I'm sorry for the late response and for letting me know what you've done. A few questions: what are the responses you're getting when asking your Nest Hub and Nest Mini? Are your Nest Thermostat and smart speakers appearing in the same home structure in the Google Home app? Also, try restarting your devices and trying to control your thermostat again.

I'll look forward to your response.

Regards,
Mark

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let us know, as we'll be willing to assist you further. 

I appreciate the help, Mark.

Kind regards,

Jenelyn

[Jenelyn_O]

Hey Jls0703,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Best,

Jenelyn