W5 Error Message 2022

[MrDrewT]

Have a Google Nest Thermostat and it stopped connecting to the wifi (which is on a google mesh network throughout my house) and flashes the W5 error message when I try to reconnect it.

I’ve done the hardware reset of the device itself, reset my router - even though it was running blazing fast all along - and still nothing. When I try to go into the Nest prompts to connect manually, it can’t find a single network, and when I type in all of the information manually, it’s still says “error.”

Please help, I have a 7 month old baby and need to be able to make sure the thermostat works to keep her room warm.

thanks,

DT

[MelbaDT]

Hey MrDrewT, 

Sorry to hear about your Nest thermostat but thanks for posting. I also appreciate that you've already tried those troubleshooting steps. 

Could you provide a photo of your thermostat's display showing the code? Also, when and where was this bought as well as what country are you in?

Best, 

Melba

[MrDrewT]

Hello Melba,

I have sent you images from my desktop - the mobile version of this support portal does not allow for images to be included - please let me know if you are able to view them.

I am in the US, and purchased the Nest thermostat from my energy provider's website (PSE&G of New Jersey). You can see their site here: https://marketplace.pseg.com/smart-thermostats/.

-Drew

[MelbaDT]

Hey MrDrewT, 

Understood — I'd like to check your replacement options — could you fill out this form and let me know once done: https://bit.ly/31vCfcQ

Best, 

Melba

[MelbaDT]

Hey there, 

I've got your form and I've sent you an email — let's continue our conversation there. Please take note that this thread will be locked. Feel free to create a new one if you have any new issues, updates or just a discussion topic in the future. 

Best, 

Melba