W5 Error

[Anonymous]

My Nest Thermostat displays the "w5 error" and cannot connect to WiFi. It does not even detect the WiFi. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. My other thermostat on the same network is working fine. I’ve read about a possible hardware “WiFi chip issue.” Is this the case? Please help.

[David_K]

What model of thermostat do you have? Are you able to share a photo of the error? What country are you located in? When and where did you purchase the thermostat?

[Ryan_G]

Hey everyone, 

Thanks again for bringing this up to our attention, davidking. 

SinoD, could you fill out this form with all the needed information then let me know once done: https://bit.ly/31vCfcQ

Best regards,

Ryan

[MelbaDT]

Hey folks, 

I know it has been a while but I wanted to ensure that everything is covered here. 

SinoD, how's your thermostat now?

Best, 

Melba

[MelbaDT]

Hey there, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba