W5 error and tried all recommendations and guidelines to fix. Still doesn’t connect

[Pellow]

W5 code. Tried all steps to resolve and doesn’t work. It is driving me mad please help. 
only had 12 mths and only used one winter so a very disappointed. 

[Jenelyn_O]

Hi Pellow,

Thanks for reaching out and for being a step ahead of us. I'm sorry for the trouble. We'd like to check for options. Please fill out this form with the needed information and let us know once you're done.

Best,

Jenelyn

[Jenelyn_O]

Hi there Pellow,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

Regards,

Jenelyn