W5 error code and cannot connect to Wi-Fi.

[Selfaye]

So randomly my nest thermostat stopped connecting to the Internet which in turn I cannot control my app anymore.

I have seen several forums on this and no answers just replies saying it’s been sent to upper management.

Does anyone have a solution?

[Jcglamorousgift]

Same issue, came home from being out of town and mines is offline. Can't reconnect.

Watching your post for solutions.

[Knelson6281]

I’ m having the same issue. Tried the recommended troubleshooting steps to no avail. 

[kearnek]

Same issue here. Worked and connected without issue for months… until yesterday… restart didn’t work…

[22millera]

I’m having the same issue. Multiple restarts like google says and still nothing. Haven’t seen any other recommendations.

[kearnek]

I was lucky and mine was covered by a warranty from the installer.  They replaced with a newer version and there have been zero issues.  They told me Google was a PITA to deal with.

I was ready to dump it Forman EcoBee but didn’t since it was covered.  Sorry I can’t be more help - good luck!

[Gm11]

Same issue here, can't find any network 

[TerryG]

Having same issue on not reconnecting to WiFi after working for about two months.  How do I get a direct channel to Google Nest for help?

[Markjosephp]

Hello everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns.

Best,

Mark

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[Gm11]

Hi 

I called google help and they exchanged it

[Markjosephp]

Hi folks,

Thanks for reaching out to Google Nest Community forum!

@Gm11, that's great to hear, and we're happy that you're able to have the replacement. Feel free to let us know if you have some questions or need more help in the future — we'll always be here. 

@TerryG, I'm sorry to hear that your Nest Thermostat couldn't connect to Wi-Fi. Please fill out this form and let me know once you're done so we could investigate further.

Thanks,

Mark