W5 error on replacement thermostat

[ScottHamilton]

Ordered a replacement thermostat which arrived today and it won’t connect/find the internet.   W5 error. Have a case number and would love some help to get this resolved

[CristianC]

Hey @ScottHamilton,

I'm sorry to hear about your thermostat. Can I have your case number? I'll do my best to get this resolved. 

[CristianC]

Hello again. Just checking in. Do you still need my help?

[ScottHamilton]

Yes please!   I seem to be getting nowhere with your colleague on twitter

[CristianC]

I'll do my best to get this resolved for you. Can I have your case number?

[CristianC]

Checking in again. How's it going with your thermostat?

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.