ai, are you indicating there is no fix or workaround for this problem? I have had my w5 error for a while also, However, looking a the log there are a vast number of good people ahead of me. Can you have someone give us a hint of what to do to correct this significant fault of the Nest thermostat?
The unruly device was to make my life easier, not add to the stresses that we encounter every day.
I hope that case number: 0-6326000032077 comes to me too.
How do I get to an actual help page with a way to contact google nest?. I have done all the troubleshooting and my system will not reconnect with my wifi. This all seems to go in circles. The system worked before but no longer will connect to WIFI please send me an email address or phone number I can reach out to.
Jake, in your log, I see no answer for the problem, what is going on and why are there no communication periodically to let us know someone is doing something.
Okay, what is the next step... look out it looks like sh_t; be careful not to step in it. Too late I'm in like the rest waiting for a fix or workaround.
Can we get a replacement thermostat?
Add me to this Case ID: 0-3290000031753
Have the same issue (W5 Wi-Fi connection error) on one of our Nest Thermostats (we have two) and have tried all troubleshooting steps but nothing has worked. Have tried manually adding our Wi-Fi network, restarting unit and even factory reset, but it will still not see any Wi-Fi networks at all. Our other Nest Thermostat is still working great. Please help.
Contact nest support by phone and report this problem. I did this and was told it’s a wifi chip malfunction. Clearly this is a known issue because they easily troubleshooted it for me and offered a replacement. I had to contact them a second time to ask them to ship my replacement which is a different story in itself. Good luck to all but a replacement seems to be the unfortunate solution.
Nest support that’s a joke right. Spent close to $200 for a thermostat that I get to work by hand. They have all our info they should send replacements instead of forcing customers to jump though hoops and beg for a proper working unit. Had an issue with a $600 ev car charger. Bad Wi-Fi board. Had a replacement in a week.
Getting help is a farce. They have no desire to support there equipment. Have a problem with a Amazon device replacement in the mail before your off the phone here with Google the only option is to vent in a never read forum. And with supply chain issues you can whistle till your blue for a replacement on defective gear
Jumping in on this too. One of two of my Nest thermostats is having the same issue. No longer sees ANY wireless network. Resetting does nothing! Software version is 6-2.22 from October 2021. Please provide some sort of fix for this. This thermostat isn't very old and has never had an issue until now.