W5 error still happening years after first reports of the problem

[ChrisMilburn]

So w5 errors are still happening, this is years after they have first been reported. I don’t want Google products in my heating system so can you swap to a Hive system easily?

[Frustratedddd]

So, so, yes you can!

[cifuentesj]

Hi @ChrisMilburn,

I'm sorry to hear about the situation you're experiencing. To assist you better, you can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

Please make sure you leave your community thread and community username. Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Please keep me posted.

Warm regards,

Jeremy.

[cifuentesj]

Hello @ChrisMilburn, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warm regards,

Jeremy.