W5 error

[Pagtint]

Hi for two weeks I have had connectivity w-5 issues and charging issues I’ve tried all trouble shooting steps per google page and believe the issue is the wifi chip as I read forums and other nest customers with same issue, please give me info on how to obtain a replacement device. I have receipts and bank statement showing I just purchased a few months ago.

[MelbaDT]

Hey Pagtint,

Sorry to hear about what's going on with your thermostat as well as for the delayed response. I want to take a closer look into this and check on your warranty options as well.

A few questions — what specific Nest thermostat is this? Could you provide a photo of your thermostat display showing the code that you're getting? Also, when and where was this thermostat bought and what country are you in? If you could also provide a rundown of the steps you've tried, I'd appreciate it. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's your Nest thermostat now?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba