06-19-2022 03:13 PM
I currently have a displayed W5 error message. I have restarted the thermostat many times and checked the battery level. It is 3.864 V. I still cannot connect let alone find my 2.4 GHz wifi signal. Please help
06-24-2022 12:17 AM
Hey mbeck6765,
Sorry to hear that you're experiencing this code on your thermostat and thanks for trying those steps.
A few questions — what specific thermostat is this? When and where was it bought? Also, what country are you in?
I'll wait for your response.
Best,
Melba
06-27-2022 11:06 PM
Hey there,
How's your thermostat now? Still need help with it?
Best,
Melba
06-28-2022 11:10 PM
Hi,
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
Melba
06-29-2022 03:02 AM
Sorry. I've reached out to Google nest support and they have supplied me with a replacement. Thank you for your help.
06-29-2022 07:15 PM
Hey mbeck6765,
Awesome — glad to hear that a replacement has been processed for you. Have you already received the replacement thermostat? If yes, how is it?
Best,
Melba
07-04-2022 06:50 PM
Hey there,
It's me again — I hope that the replacement device is working as it is supposed to. Let us know if you need further help with it.
Best,
Melba
07-05-2022 07:33 PM
Hi,
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
Melba