W5 error

[mbeck6765]

I currently have a displayed W5 error message. I have restarted the thermostat many times and checked the battery level. It is 3.864 V. I still cannot connect let alone find my 2.4 GHz wifi signal. Please help 

[MelbaDT]

Hey mbeck6765, 

Sorry to hear that you're experiencing this code on your thermostat and thanks for trying those steps. 

A few questions — what specific thermostat is this? When and where was it bought? Also, what country are  you in? 

I'll wait for your response. 

Best, 

Melba

[MelbaDT]

Hey there, 

How's your thermostat now? Still need help with it?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba

[mbeck6765]

Sorry. I've reached out to Google nest support and they have supplied me with a replacement. Thank you for your help.

[MelbaDT]

Hey mbeck6765, 

Awesome — glad to hear that a replacement has been processed for you. Have you already received the replacement thermostat? If yes, how is it?

Best, 

Melba

[MelbaDT]

Hey there, 

It's me again — I hope that the replacement device is working as it is supposed to. Let us know if you need further help with it. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba