W5 issue on V3 nest thermostat

[jj996]

My nest thermostat has recently lost network connections and displays the W5 error.

I have powered off, reset network, reset thermostat, reset router...everything advised by google and cannot get the thermostat to connect.

I am assuming I have a failed thermostat?

[ai]

Hello jj996, 

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. 
Much obliged,
Ai

[GarrettDS]

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 

Garrett DS