WHEN I TURN ON AC ON THERMOSTAT SAYS NO POWER

[frontenacida]

When i want to start my AC it says no power do you guys have any idea what it could be ???

[CoolingWizard]

Are you receiving any error number beginning with an E? 

AC Cooling Wizard

[zoeuvre]

Hi frontenacida, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you. 

A few questions: what type of Nest Thermostat do you have? What is the exact power error message your Nest Thermostat is showing? Also, can you help me with your Nest Thermostat's power reading? If you have the Nest Learning Thermostat or the Nest Thermostat E, go to Settings, look for Technical Info, then select Power. Then, if you have the Nest Thermostat 2020, slide down to Settings, look for Equipment, then tap Power Info.

I'll look forward to your response. 

I appreciate your help, @CoolingWizard. 

Best,

Zoe

[zoeuvre]

Hi there,

I wanted to check and see if you managed to see the questions I asked. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.
 

Thanks,

Zoe

[zoeuvre]

Hi folks, 

@frontenacida, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

Regards,

Zoe