Phone number changed and get receive log in code

[Fischeb]

I have forgotten password… and my cell number has changed since creating my profile hence I cannot receive the log in code??

[CoolingWizard]

@Fischeb , the nest thermostat is not registered to a phone number, it is registered to a Nest user ID. You can log into the Nest website and recover your password through your email account registered to your account. 

AC Cooling Wizard

[zoeuvre]

Hi Fischeb,

Thanks for reaching out to us. You can ask your carrier to transfer your phone number to a new phone or SIM card. In that way, you can proceed with resetting your password, and the 2-Step Verification Code will be sent to your new SIM card or phone.

Let me know if that helps. 

I appreciate your help, @CoolingWizard. 

Best,

Zoe

[zoeuvre]

Hi there,

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.
 

Thanks,

Zoe

[zoeuvre]

Hi folks, 

@Fischeb, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

Regards,

Zoe