cancel
Showing results for 
Search instead for 
Did you mean: 

Waiting for a thermostat update

richardharvard
Community Member

Hello,

 

I'm a user from the Netherlands.  I have a nest thermostat model "display-3.6" with software version 5.9.4-5 updated on the 31 May 2020. 

 

I tried to add temperature sensor via the Nest App. However, it says "Waiting for a thermostat update, and your thermostat needs a software update. "  after I scanned the QR code from the sensor. I tried to update the thermostat, but it says that it is already the latest version. 

 

Any European users encountered this similar issue? if yes, how did you solve it?

 

Thanks a lot in advance!

 

Kr,

Yan

 

1 ACCEPTED SOLUTION

richardharvard
Community Member

hi all, I just contacted the client service. Unfortunately, European users can't use the sensor for some reason. So I will ask for a refund. 

View solution in original post

11 REPLIES 11

MSG
Community Member

Hi! Sorry, can't say anything about your issue, but i'm interested in what sensor are you trying to add to the nest app? I'm in Spain and i got 5 Xiaomi temp and humidity sensors due to the fact that there are no original temp sensors from Google. And it's freaking me out that i can't see the data from these sensors neither in google home app nor on the Nest Hub screen.

Appreciate  for any info.

since I'm posting this issue to the google community, I'm using the Google Nest Temperature Sensor.

I see. Since it is no longer produced or sold i thought it might be one from some other brand. Thank you.

RobinDigital
Community Member

I have the same problem, did you ever figure it out?

I'm also looking for help....do they have customer support / service? 

Knisser
Community Member

i have the same problem. please help

alielgamal
Community Member

Same problem as well...

richardharvard
Community Member

hi all, I just contacted the client service. Unfortunately, European users can't use the sensor for some reason. So I will ask for a refund. 

RobinDigital
Community Member

thanks, indeed all the support sites mention (I didn't see this before), that it only works in Canada and US. This is just some kind of software marketing thing, hate it when companies do this... returned 

I will get a loss even if I return the product, so I consider this as a lessons learnt. We should be careful in the future when ordering things from Amazon US/Canada. 

avethman
Community Member

I have the same issue - I already found it strange that the NL google website was not selling the temperature sensor, but thought it may be a supply issue. Ordered it through Amazon US, only to find out it does not work in Europe. That really could have been mentioned better in the product description.