Warranty Replacement

[PaulRoberts]

I have contacted Google to inform them that my nest sensor has stopped working. It is still under warranty. I have heard nothing back from them not even an acknowledgement. Anyone else had the same experience with crappy customer service ? 

[MelbaDT]

Hey PaulRoberts, 

Sorry to hear about your experience. I want to dig deeper into it. 

Could you provide the case id of your interaction with our support team so I can have it reviewed?

Best, 

Melba

[MelbaDT]

Hey there, 

Just checking back in if you still need help with this. 

Best, 

Melba

[MelbaDT]

Hi, 

Since it's been awhile since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Best, 

Melba