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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4492 Views
  • 0 replies
  • 5 kudos

W2 jumper to E

 Hello! Yesterday I tried to install my Nest ignoring the E jumper and just placing each letter into it’s corresponding slot in the new one but nothing turned on, not even the fan. just want to make sure the wiring is actually compatible and what to ...

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Leave rush hour rewards program

I need to have the rush hour rewards program removed from my thermostats immediately. Despite the email stating that “you won’t notice a difference” and “you can override if you want” my house went up over 15° today and is over 80° inside despite me ...

Nest battery issues

I just installed a nest thermostat that takes AAA batteries. When I installed and connected to power source nothing powered up at all. I changed the batteries and it worked perfectly. Is that odd? I thought the batteries were just back up power?

Phans82 by Community Member
  • 175 Views
  • 4 replies
  • 0 kudos

Nest thinks I have a heat pump; Does not recognize A/C

Tried installing a Nest Learning Thermostat. I have a conventional furnace and conventional air conditioner, and the old thermostat was working fine. The Nest thermostat is saying I have a heat pump (I do not) and does not recognize that I do have an...

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Seth1 by Community Member
  • 303 Views
  • 3 replies
  • 0 kudos

Nest Wiring

 I’m trying to connect the above to a thermostat with only 6 options. Y,C,W,G,R & *OB. How do I wire the jumper?

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Atal86 by Community Member
  • 227 Views
  • 6 replies
  • 0 kudos

Resolved! How to exchange a product that is under warranty

Bought the thermostat in November 2022; it worked ok (despite Wi-Fi connection issues), heater came on ... tried to turn on A/C this past week, and nothing happened. No air... Had two different HVAC guys come to, and both stated that the thermostat i...

Nest Thermostat compatibility

  The orange wire looks like it says W1, and the black wire has no label next to it (and putting X2 was not an option on the compatibility module.) Can anyone help to see if my heat pump would be compatible with s as Next z thermostat?

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