Web compatibility checker: Nest Thermostat compatible; Google Home app: incompatible

[dcdttu]

I wanted to a new Nest Thermostat at my mom's, so I took a picture of her wiring setup on her existing thermostat: G, RH, RC, Y, W.  The online checker then asked if there was a jumper between the two R wires, which there was.  The end result: compatible.

I then purchased the thermostat and began the install.  Within the Google Home app, there is another compatibility checker and I figured what the heck.  I told it again what wires I had, but this time it didn't ask if there was a jumper between the two R wires.  The end result: incompatible.

I had to get on chat with Google to confirm that it was, in fact, compatible.  Suggestion: update Google Home to work like the online compatibility checker so it's accurate.

[Patrick_Caezza]

Post a picture of your current thermostat's wiring here.

[MelbaDT]

Hey folks, 

Thanks for responding, Patrick_Caezza. 

dcdttu, sorry that you had to go through this and thanks for posting about it. Rest assured that we're always working on ways to improve and we'll take your experience as feedback. 

Just to confirm, everything is working fine on your end, right?

Best, 

Melba

[MelbaDT]

Hey dcdttu, 

Checking back in — still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba