What does this message mean? Please remove the thermostat from its base then reattach it.

[Benita]

I've tried charging it, attaching and reattaching and the same message pops up. There is also a green light blinking at the bottom.

[zoeuvre]

Hi Benita, 

Thanks for bringing this to our attention, and I'm sorry to hear about the situation. Let me take a look at this for you. A few questions: 

• What type of Nest Thermostat do you have?
• When did you install the thermostat?
• When did the situation begin?

I'll look forward to your response.

Best,

Zoe