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Wi-Fi connection randomly disconnected

Mattley
Community Member

I have had my nest thermostat V3 operating for several months with no issues until three days ago when I got a disconnect notification. I have been unable to reconnect after all of the recommended troubleshooting steps. Any ideas?

2 REPLIES 2

Patrick_Caezza
Diamond Product Expert
Diamond Product Expert

@Mattley 

How do you have your Nest wired?

Is there a C wire installed?


To ensure that I see your reply, please tag me using @Patrick_Caezza

No I do not. However,  I have been in touch with Google support and they say there is a hardware problem and are sending me another thermostat. Thank-you for reaching out!