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WiFi connection error Nest.com/w5

JK1968
Community Member

I keep getting WiFi connection error nest.com/w5. I have completed all trouble shooting as advised including restarting both Router and thermostat itself without success. I see this is a common issue for many. Any advice to getting this fixed? I have 3 others in my home that work just fine. Any help appreciated. 

2 REPLIES 2

Frustratedddd
Community Member

Wifi chip faulty, depending on the age of the stat [how old], the best solution return to retailer and ask for replacement.

UK. Or US?

moralesvicente
Community Specialist
Community Specialist

Hi JK1968,

Thank you so much for posting in this community. I understand you may be encountering difficulties with your thermostat because it is not connecting to your WiFi network. But don’t worry; to get better assistance, please fill out this form, and one of our specialists will be contacting you to offer more options. 

Let me know once you're done.  

Regards, 

Daniel.