05-09-2024 09:15 AM
I keep getting WiFi connection error nest.com/w5. I have completed all trouble shooting as advised including restarting both Router and thermostat itself without success. I see this is a common issue for many. Any advice to getting this fixed? I have 3 others in my home that work just fine. Any help appreciated.
05-11-2024 04:13 AM
Wifi chip faulty, depending on the age of the stat [how old], the best solution return to retailer and ask for replacement.
UK. Or US?
05-11-2024 10:28 AM
Hi JK1968,
Thank you so much for posting in this community. I understand you may be encountering difficulties with your thermostat because it is not connecting to your WiFi network. But don’t worry; to get better assistance, please fill out this form, and one of our specialists will be contacting you to offer more options.
Let me know once you're done.
Regards,
Daniel.