WiFi issue with nest

[Lmc59]

My app for Nest says it’s offline. Thermostat says it’s online. I have deleted app and reinstalled. Shut off phone and restarted. Not sure what else to do. Can someone advise?

[nmelca]

We have the same problem. Nest app says thermostat is offline. But it is actually online, as was able to access the main thermostat thru GoogleHome- however cannot access sensors. It seems the data on GoogleHome appeared at same time the thermostat went offline on the Nest app.

I also deleted the app and reinstalled it. Same with phone. Restarted thermostat, also relinked it to network.

Let me know if you find a solution. 

[Lmc59]

I took the thermostat off and charged it. That did the trick- now the app works.

[Jake]

Hey Lmc59,

Glad to hear you were able to get the issue resolved. Please let me know if you have any questions from here, as I would be more than happy to help.

Hey Nmelca,

If you are still having trouble with the device saying its offline, please let me know. I would be happy to take a closer look for you.

Best regards,

Jake

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS