Wifi connection issue to thermostat

[Sld]

I have tried everything and my thermostat still won’t find my wifi network.  It used to find it and then just stopped and won’t reconnect.  I’m out of ideas to try to fix it. 

[Mhelp]

Maybe it’s the cwire connection. I’m waiting for the connector but in the meantime I purchased a cwire adapter that fixed the issue. You just need an outlet close to the thermostat. 

[MelbaDT]

Hey folks, 

Thanks for answering and for sharing the fix for your concern, Mhelp. We're glad to hear that you've sorted it out. 

Sld, sorry for the delayed response but thanks for reaching out. A few questions — what type of Nest thermostat do you have? Did this work with this same Wi-Fi network before? Also, do you get a specific message or a code on your thermostat display or your Google Home/Nest app when attempting to connect it to any Wi-Fi network?

Best, 

Melba

[Sld]

Not sure what you mean by “type”. do you mean model number?  If so where do I find that?  Also, it is the same wifi network and it used to work.  Now I get a W5 error message and I’ve tried everything to get it reconnected.  Thanks for your help.

Sandy

[MelbaDT]

Hey Sandy, 

Gotcha and thanks for this added details. Please check this out to know what type of thermostat do you have: https://bit.ly/3noGw7F

Could you provide a photo of your thermostat display showing the code that you're getting? Also, could you provide a rundown of the steps you've tried so I can have everything reviewed?

Best, 

Melba

[Sld]

Hi Melba,

Let me know if you get this.  I’ve sent two emails and they all bounce back.

Sandy

[MelbaDT]

Hey Sandy, 

I was able to read this. Where are you sending the emails to? Could you fill out this form instead so I can take a closer look at it: https://bit.ly/31vCfcQ

Let me know once done. 

Best, 

Melba

[Sld]

Just filled out the form

[Sld]

We have a 2nd generation programmable thermostat.  I’ve tried everything to reconnect and it just won’t.

[Mhelp]

Try this 24 Volt Transformer, C Wire... https://www.amazon.com/dp/B07FT2RCG9?ref=ppx_pop_mob_ap_share it helped me!

[MelbaDT]

Hey folks, 

Thanks for your suggestion, Mhelp. 

Sandy, got the photo — appreciate it. Since you've tried all possible troubleshooting steps but to no avail, I'd like to check on your warranty options. Could you fill out this form: https://bit.ly/31vCfcQ

Let me know once done. 

Best, 

Melba

[Sld]

All done 

[MelbaDT]

Hey Sandy, 

I got your form and I've sent you an email. Let's continue the communication there moving forward. 

In the meantime, I'll also be locking this thread. Feel free to create one should you need help or have questions in the future. 

Best, 

Melba

[Sld]