Wifi no longer connects

[Tibbien]

My Nest Thermostat has the reported "w5 error" and cannot connect to WiFi. It does not even detect the WiFi. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. None of my other nest thermostats have issues connecting. Please help.

[Patrick_Caezza]

Which Nest thermostat do you have?

How is it wired? Does it have a C wire installed?

[MelbaDT]

Hey folks, 

Appreciate your help again here, Patrick_Caezza. 

Tibbien, I wanted to chime in to ensure everything is good here. I have the same question as Patrick above. What type of thermostat is this? Also, when and where was it bought as well as what country are you in?

Best, 

Melba

[MelbaDT]

Hey Tibbien, 

Checking back in — how's your thermostat now? Still need our help with it?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba