Will not connect to WIFI

[Phil23]

Have tried for over a week to get my thermostat to connect to the wifi as we upgraded to fiber so we have a new modem and router the thermostat will not connect to the wifi I have rest the thermostat numerous times and the wifi router and modem 3 times everything else in the house connects but the 2 theromstats that we have

[EdwardT]

Hi Phil23,

Thanks for reaching out. I'm sorry to hear that you're having an issue with connecting your Nest Thermostat to your WiFi. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How far is your Nest Thermostat from the router?
• Are you getting any messages when it fails to connect?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Phil23,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

[Phil23]

Edward,

I get the following when trying to find the wifi

wi-fi connection error nest.com/w5

and nest.com/m15

very frustrating to say the least.

Phil23

[EdwardT]

Hi Phil23,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[janthadeus]

Hey there,

We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. It looks like you’re already in touch with our support team, let’s continue through that channel.

Thanks for the help here, Edward.

Best,

JT